Defining the Problem:
Computerization and digital transformation of workplace is common in Canadian & US workplaces. This means more and more computers, servers and cloud computing is injected in our dally life. Yet the basic questions remains to be asked, have we paid attention to the issue of maintenance and repair of modern computer infrastructure. The manual mode of IT support is not feasible and economically constraining to be the least.
As the digital transformation affects every part of business operation, IT maintenance and trouble shooting has remained stuck in 1990s. Typical IT person can handle 10 computers and server and network, yet organization now has 200-500 PCs, Cloud and Servers. Does this means we must have an IT department of 50 people to handle 500 computers. A strategic analysis of the maintainability and scalability of Information technology is necessary .
In a small and medium organization IT support is at best in a chaotic-fire fighting mode. No one knows what is going on with the computer system till everything comes to a grinding halt. Quite often to get the system up and running a hurry, we often reject healthy parts, since we do not have time to accurately diagnose and replace only the faulty system. With new and Improved Network Management system, that is possible. In IT industry about 40% of hardware replacement can be avoided if accurate monitoring can be performed and implemented properly.