Customer Stories- Kerio Mail Server Improves Customer Satisfaction
A large municipal organization was in Email crisis. Its taxpayers were demanding immediate answer to questions they were asking using smart phone email. In many instances, the conversation started over multiple years ago. Answering these questions required looking at the emails over multiple years and in particular searching the email database over multiple user computers.
To make the matter worse- many times emails were dispersed over 50 different computer mailboxes in multiple buildings.
Over the years the volume of email grew so much that it was not possible to store all the emails on the email client databases like Microsoft outlook and Microsoft outlook express. The volume of the email was far in excess over the max size limit of the email client. Switching to other email client like Mozilla Firebird was not a solution, since they also have a hard size limit. As the size of email grew the email client startup time also become a problem. The central problem was of storing all the emails of every employee for at last 10 years so that accurate answers to taxpayer questions could be returned.
It was at this point Keen Computer got involved with the customer. We examined the customer requirement and realized the customer needed a cloud based email server. For cost consideration Kerio mail server was chosen for the solution. Kerio Mail server provides continuous virus and spam protection. In fact, its virus and spam database is updated every 2 hours. The virus protection is significant, since many of the taxpayers personal computers were infected with virus and this was causing spread of virus through emails. By centrally removing and scanning all the outgoing and incoming email we were able to reduce the incidence of the virus infection by 99.95 percent. This was a tremendous achievement for the municipal operation.
Also, by storing all the user emails in a central mail server database, any person could use the database for searching relevant communication that happened in last 10 years. There was no more missing emails over multiple building and multiple computers. Accurate answers could be given to taxpayers within minutes. This improved operational accuracy and customer satisfaction.
Also the hosted email server provided mobile email access to the office email, This feature was considered mandatory for emergency personnel and bylaw officers. In short Kerio mail server was able to solve the central issues of the business email. Kerio mail server virtually eliminated the spam and virus from the corporate email. Each year the organization only had to purchase the antivirus and spam filter subscription at a fraction of the Initial cost.
Email is vital for business today. A commercial grade email server is essential for business operation. In case you are experiencing email problems and want to discuss improvements in your business email, please contact us for details. Initial consultation if free , of course.
References:
1.0 Open Exchange Server
2.0 Kerio Mail Server- kerio.com
3.0 Microsoft Exchange Server- microsoft.com
4.0 Open-stack Cloud Computing